Announcement

Collapse
No announcement yet.

Polaris RGB fan kit missing parts

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Polaris RGB fan kit missing parts

    So this morning I received my order of the In Win Polaris RGB case fan kit.

    The 2 fans look to be high quality, but I haven't a way to use or test them as I'm missing the RGB Y-cable to connect the fans to my Asus mobos header. Also NOT in the sealed box were the screws (x8), OR the 4-pin header.

    So all that came in the kit were the two fans, an the short (100mm), an long (800mm) 4-pin fan leads.

    Went to the In Win website an can not find where to even purchase the y cable that is essential, even if it wasn't included as it should have been.

    This is a new build that is only lacking my cooling, an I NEED these parts ASAP. Please advise?

  • #2
    Hello,

    We are sorry you had this experience.To help you to get the missing Y-cable, please go to our RMA page (https://www.inwin-style.com/en/contact/rma). Our local representative will help you soon. Sorry for the inconvenience.

    Comment


    • #3
      Thank you, but I'm a bit confused on that link.

      I purchased new from Amazon, so what would I put in the "Invoice number" box? This is the first time I've had any sort of problem.

      Again, thank you for getting back to me.

      Comment


      • #4
        Hello,

        In order to help you with the problem. We sent a private message to your mailbox. Please check it.

        Thank you for your patience.

        Comment


        • #5
          Seems I didn't receive a message, either on these forums, or at my email at mutter94@gmail.com

          Comment

          Working...
          X