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No Addressable Cable in kit and fans not detecting

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  • No Addressable Cable in kit and fans not detecting

    Hey guys Im running a new Ryzen build in your 909 case (I LOVE IT) but I put in your aurora fans and downloaded the software. When I open it, it comes up with an error and won't detect the fans... I have the usb connected to the rgb header on my mobo (Asus Crosshair VI Hero) and read that I can use Asus aura with the addressable RGB cable which I saw should be included in the kit... But its not here in my kit and I really really want to get the RGB synced.... Im in South Africa and I dont know who to contact to organise one... Also I noticed that the fans are constantly ramping up and slowing down almost as if it's in a demo mode because there is also a lighting pattern playing... Any help would be appreciated!!

  • #2
    Hi, I think you should send your request to and provide your purchase proof , and shipping details, In Win customer service will follow up.